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Posted 13 August, 2026
NetStrategy

Service Delivery Manager - Onsite

NetStrategy
North Sydney NSW, Australia Full Time
Please Note: Overseas Applications
will NOT be considered for this Job

We're looking for an experienced Service Delivery Manager to be based onsite at a Christian College in the Greater Western Sydney area. In this role you will be responsible for managing ICT technical team members and maintaining a strong service delivery culture.

  • Proven people leader with experience developing, mentoring, and motivating technical teams
  • Strong communicator who builds trust with staff and stakeholders at all levels
  • Customer-focused mindset, able to balance service quality, commercial outcomes, and team wellbeing
  • Calm under pressure, able to manage incidents, competing priorities, and escalations effectively
  • Accountable and outcomes-driven, with a focus on continuous improvement
  • Collaborative leader who fosters a positive, inclusive, and high-performance culture

Why NetStrategy?

A core tenet of NetStrategy’s long history of successful school partnerships is our understanding that technology is not the core business of a school, nor should it be. NetStrategy differs from other providers in the following way:

  • Education Focused: NetStrategy is the only wholly education focused provider in the Australian market.
  • Beyond IT support: As well as offering IT support services, NetStrategy provides specialised consulting and cybersecurity capability to our education clients.
  • Location: Our support and operations teams are comprised of specialist staff located within Australia, supported by trusted offshore team members.
  • Flexibility: NetStrategy understands the efficiencies gained by schools utilising our specialised staff, tools and services. While operating with a remote first approach, our staff are available to attend onsite when needed to support the school.
  • Track Record: NetStrategy has over 35 years’ experience supporting the Australian K-12 education sector and is trusted by approximately 400 schools nationally.
  • Collaborative Approach: NetStrategy believe in a truly collaborative approach, where we work alongside your IT team to ensure the best outcomes for your school while also upskilling of your team along the way.

Our Values

  • Own It
  • Go Further
  • Lift Others
  • Stay Grounded

More than just a role, NetStrategy will provide you with a career path and the satisfaction of knowing you are helping the lives of the next generations.c

Skills and Experience

The successful applicant will demonstrate the following skills:

  • Strong interpersonal and communication skills; capable of negotiating requirements with clients and managing staff to achieve the required outcomes.
  • Proven experience with practical service delivery management including Service Management tools
  • An ability to establish rapport, maintain, and build relationships with team members, clients including management level
  • Real world experience with ITIL processes including such as Change Management, Problem Management, Incident Management, Event Management, and Service Level Management
  • An ability to develop meaningful reporting, and detailed analysis
  • Broad understanding of IT infrastructure and support environments, such as:

o end-user computing and service desk operations

o Microsoft 365, Azure / cloud services

o Networks, servers, and core infrastructure concepts

  • Ability to engage confidently with engineers, understand technical risks, and challenge assumptions
  • Demonstrated experience coaching and developing technical staff with the ability to set clear expectations, conduct performance conversations, and support career progression
  • Experience building engaged, resilient teams, particularly in high-demand support environments
  • Commitment to psychological safety, wellbeing, and sustainable workloads
  • Experience with ConnectWise or in Independent Schools would be an advantage.


To join the NetStrategy team you need the following characteristics:

  • Ability to adjust priorities and tasks based on customer needs and management direction.
  • Manage time effectively, meet deadlines and achieve established goals and objectives
  • Maintain knowledge of technologies and seeks out personal training to develop skills.

Note: NetStrategy is not in a position to offer visa sponsorship. Applications open to those with full Australian Work Rights. Only shortlisted candidates will be contacted.

Additional Application Instructions

School Context: This role is based on-site at a Christian College, and the school has asked that whoever fills it is comfortable working within, and supportive of, a Christian school community and its values. As part of your application, please include a short statement (200 words or less) on your experience working in faith-based, independent, or values-driven school environments, and how you'd approach respecting the school's ethos while delivering ICT services. Screening and Compliance: Please be aware that a valid Working With Children Check and National Police check are requirements of employment, should you become the preferred candidate Work rights: NetStrategy is not in a position to offer visa sponsorship for this role. Please confirm you hold full Australian working rights. Application format: Subject line (if applying by email): "Application: Service Delivery Manager Onsite – [Your name]" Please combine your cover letter and resume into a single PDF document.

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