Contact Centre Operator

Contact Centre Operator - Donor Engagement (12-Month Contract)

Part-Time | 19 Hours Per Week (Flexible Hours) | Sunshine Coast, QLD

About the Opportunity

Are you a natural relationship builder who thrives on connecting with people, taking initiative, and turning conversations into meaningful support for a life-changing cause?

We are seeking a warm, organized, and confident communicator to join our Marketing and Fundraising team as a Contact Centre Operator - Donor Engagement.

This varied and purpose-driven role combines donor engagement, customer service, administration, and office support. It is ideal for someone who enjoys building relationships, working with purpose, and making a genuine impact.

This is a 12-month part-time contract (19 hours per week), based at our Sunshine Coast head office and reporting to the Marketing Team Leader. Hours are flexible within standard business hours, making it suitable for someone seeking meaningful work alongside other commitments.

About Us

Destiny Rescue is an internationally recognized, Christian-based non-profit organization dedicated to rescuing children from sexual exploitation and human trafficking and helping them remain free.

Through rescue operations and long-term reintegration programs across Asia, Africa, and Latin America, we work daily to bring freedom, safety, and hope to vulnerable children.

To date, we have rescued over 26,000 individuals and continue to grow as a dynamic organization committed to expanding global impact.

About the Role

As a key point of contact for supporters, you will play an important role in delivering exceptional donor experiences while supporting the smooth running of our Sunshine Coast office.

Your responsibilities will include:

• Delivering outstanding donor care through inbound and outbound communications, including thank-you calls, stewardship, and fundraising conversations
• Building genuine, lasting relationships with donors and supporters
• Maintaining accurate donor records and campaign data within Salesforce CRM
• Supporting fundraising appeals and campaigns to help achieve organizational goals
• Assisting with general office administration, including mail, supplies, and day-to-day office support

About You

We are looking for someone who enjoys connecting with people, is highly organized, takes initiative, and is motivated by making a meaningful difference.

You will bring:

• Excellent communication and relationship-building skills, with a donor-first mindset
• Strong organizational and time management skills, with the ability to manage competing priorities
• High attention to detail and strong data management capability
• Experience in customer service, donor care, or supporter engagement roles
• Confidence using Salesforce or similar CRM platforms
• Strong phone communication skills and confidence in fundraising conversations
• A positive attitude and willingness to contribute to a collaborative team environment

Why Join Us?

• Be part of a supportive, encouraging, friendly, and values-driven team
• Flexible part-time work arrangement within business hours
• Salary packaging of up to $18,550 tax-free to increase take-home pay
• Competitive salary with 12% employer superannuation
• Annual leave loading in accordance with the applicable award
• Access to Employee Assistance Program (EAP)
• Opportunity to make a genuine difference in the lives of vulnerable children worldwide

How to Apply

Please submit a cover letter (maximum 2 pages) outlining your suitability for the role, along with your resume/CV.

Alternatively, for an initial discussion, contact the team at [email protected]

Destiny Rescue has the highest commitment to child safety. A police check is required for the successful applicant. Applicants must be currently residing in Australia with full working rights. As a child-safe organization, Destiny Rescue is committed to safeguarding children and preventing all forms of abuse, exploitation, harassment, misconduct, and unethical behavior. All employees are required to comply with our Code of Conduct and safeguarding policies.

Employment is subject to satisfactory reference and screening checks. Destiny Rescue participates in the Inter-Agency Misconduct Disclosure Scheme, through which we may request information from previous employers regarding any substantiated findings of sexual exploitation, sexual abuse, sexual harassment, or other serious misconduct, as well as ongoing investigations at the time employment ended. By submitting an application, applicants acknowledge and consent to these recruitment and screening processes. For more information, visit the Inter-Agency Misconduct Disclosure Scheme website: https://misconduct-disclosure-scheme.org/