Company Info
- -
Australia

Company Profile


Senior Guest Services Assistant - Youthworks, Conference Centres


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Location:

Nowra, NSW, Australia 

Category:

Hospitality/Catering, Sales/Customer Service

Job ID:

24729
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Employment Type:

Full time

Posted:

28.02.2019
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Senior Guest Services Assistant
Organisation: Youthworks, Conference Centres
Location: Shoalhaven Conference Centres, (Nowra)
Employment Type: Permanent, Full Time (Rotating Shifts)
(as required evening and weekend work)

Applications Close: as soon as the position is filled
 
Youthworks is seeking a Senior Guest Services Assistant to join our Conference Centre team. Youthworks Conference Centre’s provide a place of temporary community for groups for relational and personal growth. We are intentional partners to schools, churches and like-minded community groups through networking, collaboration and facilitation of Word ministry. We are providers of outstanding venues in amazing locations and Christian hospitality. We believe our interactions with our guests and each other are opportunities to promote and proclaim the gospel.
 
About the role
As a Senior Guest Services Assistant, you will be responsible for contributing to our client’s satisfaction and enhance Youthworks’ reputation, by providing high quality guest service to Youthworks’ standards as well as training and mentoring of Guest Services Assistants and providing supervisory support.
 
Your responsibilities
  • Manage high quality guest-centered service that achieves a pleasant experience for guests and promotes Youthworks in a positive way
  • Conduct yourself professionally and with a high level of service to clients
  • Maintain high standard of cleanliness and hygiene in area(s) of responsibility.
  • Stock guest service inventory (equipment) appropriately and as needed
  • Ensure that meal service is provided to client groups in a timely fashion including liaising with catering staff in regards to meal portions and service of special dietary meals. Where appropriate meal service also includes oversight and instruction of the meal service volunteers
  • Assist with the daily upkeep and general cleanliness of all other appropriate or requested areas so as to provide smooth day to day operation of the Centre(s)
You will need to demonstrate
  • Ability and availability to cover shifts Wednesday to Sunday (working at least 3 out of 4 weekends) to assist with seven-days-per-week operations
  • A passion for hospitality or customer service
  • Hospitality or customer service experience
  • Excellent organizational and time management skills with the ability to multitask and to be flexible to reflect changes in priority 
  • Well-developed written and verbal communication skills with a focus on providing strong customer service  
  • A systematic and focused approach to tasks with a strong attention to detail
  • An ability to work with a wide range of staff to achieve effective outcomes
  • Strong work ethos
  • Strong customer focus
  • Good personal presentation
  • Personal Christian faith and willingness to work within an Anglican organisation
Hospitality related qualifications are desirable but not essential.
 
Current drivers licence and own transport is essential as there is no public transport anywhere near the Shoalhaven Conference Centres.
 
To note applications cannot be processed until a completed application form is submitted.
 
How to apply
 
Anglican Youthworks is committed to the Working with Children Checks; persons who are ineligible may not apply. A valid Working with Children Check number for paid employment must be obtained and verified prior to an offer of employment being made.
 
To apply submit in writing a cover letter and resume by clicking “Apply” below. Please include at least 1 past employer and your current church minister as referees.
 
For general enquiries please email humanresources@youthworks.net.
 
Apply
 



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