Company Info

SU Qld
Fortitude Valley, QLD, Australia

Company Profile

IT Support Officer


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Fortitude Valley, QLD, Australia 



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Employment Type:

Full time



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Job Description:

  • Do you have IT Support experience?
  • Do you enjoy working within a strong Christian environment?
  • Fortitude Valley location with state wide responsibilities
About Scripture Union Queensland
Scripture Union Queensland is a Christian not-for-profit with a heart for youth and children. We are the largest provider of school chaplains in Australia, and each chaplain is uniquely placed to support our children and young people as they navigate life’s increasingly complex issues. We run camps, community outreach events and At-Risk Youth programs, and offer nationally recognised training programs in youth work at both Certificate IV and Diploma levels.
About the role
We are seeking a customer focused IT Support Officer with strong interpersonal and communication skills and a positive can-do attitude for Information Technology.
Reporting to the IT Manager, you will be the first point of contact for SU QLD staff and Volunteers, providing IT related support by phone, email and through remote connection.  As the IT Support Officer you will be responsible for the initial, level 1 response to support tickets in the IT Support System.  This role will serve as a backup to other members of the Information Technology team.

Job Requirements:

The ideal candidate will have:
  • High level of customer service and communications skills
  • Demonstrated experience working within a team environment
  • Experience in working autonomously and responding with urgency as required
  • Sound knowledge of technology
  • Demonstrated ability to quickly learn and understand software products
  • Experience in instructing, training and equipping people
  • Ability to follow process, procedures and maintain documentation
  • Willingness to learn and adapt
  • Experience with Microsoft Products (Desktop OS, Office, Server)
  • Basic understanding of Ubuntu Linux
In order to be considered for this role, please complete your application including the following:
  • Cover Letter – Clearly outlining how you meet the role requirements, including your cultural fit within SU QLD and with how you meet the key accountabilities listed in the role statement. No more than two pages in total. Click here to be directed to our website for a copy of the role statement
  • Current CV
Please email your application via the Apply Now button. The closing date for this position is Friday 27th July 2018.  For all other general enquiries please contact People Services on (07) 3112 6566.
(Recruitment agencies need not enquire or apply. Only direct candidate applications will be considered.)

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