Company Info

Compassion Australia

Company Profile

Team Leader – Multi-channel Contact Centre


Job ID:



WARABROOK, NSW, Australia 


Associations/NFP's, Fund Raising/Charity, Sales/Customer Service

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Employment Type:

Full time



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Job Description:

  • Newcastle, NSW
  • Full Time Permanent Role
  • Must be Available to work across 8am – 8pm
Compassion Australia is an international Christian child development and child advocacy organization. Working for Compassion Australia is more than just doing a job, you’ll be using your passion and skills to support children living in poverty all over the world. Recently named as Australia’s fourth biggest charity fundraiser, a career with Compassion ensures you will be making a difference.

Due to our growing contact centre we are now looking for a brilliant team leader to join our vibrant and innovative Contact Centre team.

Based in Newcastle, the role of the team leader sits within our contact centre leadership team. This is a very exciting opportunity for you to nurture and grow your very own team. Your responsibility and primary focus in this role will involve providing leadership and mentoring to contact centre representatives and as a manager work alongside your team to ensure they are reaching daily and weekly targets.

Job Requirements:

You will be a people person with proven experience as a team leader or supervisor within a call centre environment. You’ll possess strong coaching and development experience and the ability to engage and motivate staff members into a high performing team. You will also possess a strong degree of technical competence in a contact centre environment.

This is a busy role with multiple KPIs, competing priorities and deadlines. Apply now for a great opportunity for an energetic and supportive leader who wants to make a difference.

If you would like to be considered for this position, please download the information pack and send your application, addressing your fit with Compassion’s values and cultural behaviours, job specific skills, knowledge and qualifications and experience set out under the Position Description, by clicking “Apply Now” by 9am AEST Monday 18th June 2018.

If you have any questions regarding this position, please contact Human Resources on 02 4935 5000

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